General Inquiries Service

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General Inquiries Service

Customer Relations System
This service involves receiving inquiries from beneficiaries regarding one of the municipal sector's services sent through available channels (application/municipality portal or call center) and responding to them by the relevant authority in the ministry, with the possibility of enhancing it by consulting the ministry's agency or the customer service department of the relevant secretariat.

1) Log in to Balady web/mobile.

2) Choose the "General Inquiries" service.

3) Fill out the inquiry form (Amana / classification category / main classification / sub- classification / description of the inquiry).

4) Attach attachments as needed (optional).

5) Submit the inquiry.

6) Receive a notification with the inquiry number to follow-up.

1) Log in to Balady web/mobile.

2) valid mobile number for the beneficiary to receive notifications.

Find out the list of requirements and government approvals required by type of activity.

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Service execution time: 1-3 Days
Service duration
Submit electronically only through Balady portal, Mobile
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Customer Relations System
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Last update date: - Saudi Arabia
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